Privacy POLICY

18 CARAT HOUSE is an online jewelry retailer, designed to create a delightful and convenient shopping experience, providing an accessible catalogue of an assortment of products that have been meticulously selected and designed for you.

At 18 CARAT HOUSE , your privacy is our top priority. We treat your personal information with respect, and to this effect we have designed a privacy policy that provides transparency into our privacy practices and principles.

Information we collect is available to use without providing information. However, additional services will be made available on submission of certain information about you. All information submitted to us through the website is collected and safely stored. We may collect the following information:

  • Your names, phone number, postal and email address when you register for a account
  • Order history which includes all past and current orders
  • Communication between you and 18 CARAT HOUSE, via telephone, email or live chat

All 18 CARAT HOUSE customers have an option to opt out of receiving our newsletter or other forms of marketing communications. Should you wish to discontinue receiving any promotional communication please click on the unsubscribe link in any marketing email we might have sent you.

Our website uses cookies to help us maintain your preferences and chosen items. This assists us in improving our website and your shopping experience- ensuring that our product, services and promotional offerings are more relevant to you.

Third Party Sites may contain links that redirect you to other websites. Kindly note, the moment you leave our website this privacy policy shall not be applicable, and 18 CARAT HOUSE shall not be held accountable for the information disclosed on the other website.

How do we use your information?
The information you voluntarily submit shall be used to help us serve you better. We use your information in the following instances:

  • Record keeping
  • Respond to your comments, feedback and inquires
  • To send you notifications and updates via our newsletter, in order to share information about our products, services or promotional offerings
  • Compare and review information for errors or omissions
  • To communicate with you via email or telephone if you have placed an order or purchased from us
  • Determine your product preferences
  • Detect and prevent fraud and abuse
  • Develop our website, product offerings, services and overall customer experience
  • Monitor metrics such as demographics and preferences
  • Respond to your application for current or future career opportunities

Who do we share this information with?
Personal information submitted to 18 CARAT HOUSE will not be disclosed to third parties other than to:

  • Vendors and suppliers who help us serve you
  • Services employed to perform a specific function, like shipping your order
  • A buyer or potential buyer of the business

If you have questions about this policy or do not agree with it, please contact our customer service by email at before using this website. This policy is effective Sept 2021. We would like to inform you that our privacy policy is subject to change without intimation.